ANALISIS PRODUKTIVITAS KERJA KARYAWAN DAN KEDISIPLINAN DALAM USAHA MENINGKATKAN PELAYANAN PADA PT. TRANS RETAIL INDONESIA TRANSMART CARREFOUR CILANDAK

Abstract

The purpose of this study is to determine the employee's work productivity and discipline that is currently applied in an effort to improve customer service at PT. Trans Retail Indonesia Transmart Carrefour Cilandak. Employee productivity and discipline that should be applied in an effort to improve customer service at PT. Trans Retail Indonesia Transmart Carrefour Cilandak. This study uses a qualitative descriptive design, namely data collection by interviewing company leaders and several archives obtained from the object of research. The results of this study indicate that the employee's work productivity and discipline at the company are considered to be lacking and the application to increase productivity and discipline and service is still less effective. Leaders should provide more supervision and provide strict and consistent sanctions against disciplinary actors. As well as giving rewards to employees who excel in order to improve discipline and work productivity so that they can also improve service to customers.